Refund policy

At Petal & Pine, customer satisfaction is at the heart of what we do. Due to the nature of our products and international fulfillment process, we currently only accept returns for items that are damaged in transit.

 

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No General Returns

“Please note, we do not accept exchanges.”

We do not accept returns for:

• Change of mind
• Incorrect sizing or color choice
• Shipping delays outside our control

Return Shipping Responsibility
Customers are responsible for covering the return shipping costs unless otherwise stated.

Damaged Items Refund or Replacement
Refunds or replacements are only assessed for items that arrive damaged. All requests must be submitted with photo evidence within 5 days of delivery.

 

Please double-check product details and descriptions before placing your order.

 

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Returns for Damaged Items

If your item arrives damaged, we’ll make it right.

To be eligible for a refund or replacement:

• Contact us within 5 days of delivery
• Email shop.petalandpine@gmail.com with:
  
• A clear photo of the damaged item
• Your order number
• A brief explanation of the issue
• 
  

We will assess your request and offer a full refund or replacement where applicable.

 

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Refund Processing

 

If your return is approved:

• Refunds will be issued to your original payment method within 5–10 business days
• No return shipping is required unless otherwise requested by our team

 

 

🛡️ Our Promise

Every item is quality-checked before shipping. If something goes wrong in transit, we’re here to help. Thank you for supporting a small business that believes in thoughtful, curated goods.